1. Who we are
VONCON (voncon.app) is a platform for product configuration and for creating quotes and orders, intended for manufacturers and sellers (hereinafter: the Platform). The Platform is provided by VONITO d.o.o. Bihać, Muhsina Rizvića 25, 77000 Bihać, Bosnia and Herzegovina, email info@vonito.ba, telephone +387 61 964 513 (hereinafter: VONITO, we, us).
These Terms of Use (the Terms) constitute an agreement between VONITO and the legal entity or sole trader that registers an account on the Platform (the Customer, the company). The Platform is intended exclusively for business users, not for consumers.
2. Definitions
- Company account: the company's space on the Platform, containing its data, users and settings.
- Users: persons to whom the company has granted access to its account (employees, associates, dealers).
- End customers: the company's customers who use the configurator, submit enquiries or receive quotes.
- Company content: the catalogue, attributes, rules, price lists, formulas, translations, documents and other data that the company enters or that are generated through the company's use of the Platform.
3. Registration and account
The person registering an account confirms that they are authorised to represent the company and to accept these Terms on its behalf. Registration data must be accurate and up to date.
The company is responsible for all actions of its Users, for assigning roles and permissions, and for keeping access credentials secure. Two-factor authentication is mandatory. The company shall notify us immediately of any suspected unauthorised access.
4. Trial period and plans
A new company receives a free 14-day trial period. Thereafter, the Platform is used under the selected paid plan in accordance with the applicable price list or a separate offer. Prices are exclusive of VAT unless otherwise stated. If fees remain unpaid even after a payment reminder, we may restrict the account to read-only access to data until the outstanding amount is settled.
5. Acceptable use
The company shall use the Platform in accordance with the law and these Terms. It is not permitted to:
- enter unlawful content or content that infringes the rights of others, in particular third-party catalogues, price lists and trademarks, without the right holder's permission;
- attempt to access the data of others, circumvent security measures or restrictions, or subject the Platform to load testing without our prior written approval;
- resell access to the Platform without a separate agreement;
- send unsolicited messages via the Platform.
6. Content and ownership
Company content belongs to the company. The company grants us a non-exclusive right to store, process and display Company content only to the extent necessary to provide the Platform. We do not publish the company's rules and formulas: the public configurator shows the end customer only the result.
The Platform, its software, design and documentation belong to VONITO. Demo catalogues and demo prices are fictitious examples with no connection to actual manufacturers.
7. Responsibility for configuration and prices
The Platform is a tool. The company itself defines its products, rules, dimensions, constraints and prices and is responsible for their technical and commercial correctness, as well as for the quotes and documents it sends to end customers. Tests and rule versions on the Platform assist with verification but do not replace the company's own professional review.
Sales contracts are concluded between the company and the end customer. VONITO is not a party to those contracts.
8. Availability, maintenance and backups
We strive to keep the Platform available without interruption, but we do not guarantee uninterrupted operation unless specifically agreed. We announce planned maintenance in advance where possible. Data is stored with a daily backup and continuous archiving of changes, as described in the Data Processing Agreement.
9. Data protection
Personal data that we process as a controller (e.g. data about Users) is described in the Privacy Policy. Personal data of end customers and other data that we process on behalf of the company is governed by the Data Processing Agreement, which forms an integral part of these Terms.
10. Limitation of liability
To the extent permitted by law, we are not liable for loss of profit, loss of business or other indirect damage, nor for damage arising from incorrect rules, prices or data entered by the company. VONITO's total liability on any legal basis is limited to the amount of fees paid by the company for the Platform in the 12 months preceding the event giving rise to the damage. This limitation does not apply to damage caused intentionally or through gross negligence.
11. Term and termination
The agreement remains in force for as long as the company uses the Platform. The company may terminate it at any time, with effect at the end of the paid period. We may terminate it with 30 days' notice, or with immediate effect in the event of a serious breach of these Terms.
After termination, the company may export its data for 30 days. Thereafter, we delete the data; deletion from backups follows upon expiry of their retention period (no more than 30 days), except for data that we are required by law to retain.
12. Changes to the Terms
We notify the company of changes to the Terms by email or in the application at least 30 days before they take effect. If the company does not agree, it may terminate the agreement before that date. For new versions, we may require renewed acceptance in the application.
13. Governing law and disputes
These Terms are governed by the law of Bosnia and Herzegovina. Any dispute that is not resolved amicably shall be settled by the court in Bihać having subject-matter jurisdiction.
14. Contact
VONITO d.o.o. Bihać, Muhsina Rizvića 25, 77000 Bihać, info@vonito.ba, +387 61 964 513.